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Learn why CI is the key to unlocking leadership and DEIB strategy that is psychologically safe


Cultural Intelligence, or CI, is the ability to understand how we feel, think, and act when engaging across cultural settings, in multicultural situations, and with  people across diverse social and cultural identities


Cultivating Culturally Intelligent (or CI) behaviors in individuals and across organizations is critical for achieving outcomes related to Diversity, Equity, Inclusion, and Belonging (DEIB).

Diversity allows contributors to feel represented at your company; equity promotes fairness within systems; and inclusion assures people that they are valued. Belonging is the feeling of security and support people experience when there is an atmosphere of acceptance and inclusion of identity. These are outcomes, not intentions.

CITC's Culturally Intelligent model is an original, research-based and data-informed framework. Culture, broadly defined, incorporates not just race, ethnic heritage, and nationality, but also age, ability, gender, sexual orientation, socioeconomic status, religion, and background.


CI captures capabilities contained within emotional intelligence (EI) for behavioral adaptation across cultures. Because EI often is culturally bound, CI becomes essential in helping diverse teams succeed.


CITC facilitators guide participants in increasing Cultural Openness, Awareness, and Responsiveness, or The Three Cultural Capabilities. Through our multifaceted facilitations, individuals receive a holistic approach to understanding themselves so they can respond insightfully to people from new and diverse cultures with socio-emotional intelligence. These capabilities are guided by the leadership skills of curiosity, empathy, and compassion

Most importantly, we embed a psychologically safe approach in every facilitation—from CI trainings to community-specific workshops, and Enneagram facilitation to Design Conversations—to ensure all aspects of our work are based in culturally responsive, human-centered design.

Three CI Capabilities
CITC CI Model Values and Capabilities GRAPHIC.png
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