We prefer to go beyond the one-and-done workshop model and partner with organizations over time

Renee Bhatti-Klug | Photo by Ben Sanders
Renee Bhatti-Klug | Photo by Ben Sanders

Photo of Dr. Bhatti-Klug laughing as she stands in front of a screen with "Transforming Culture 18"

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Nicole Cottrell | Photo by Cameron Stow
Nicole Cottrell | Photo by Cameron Stow

Nicole Cottrell is on stage, black background, speaking to an audience (not shown)

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Alene Terzian-Zeitounian
Alene Terzian-Zeitounian

Dr. Terzian-Zeitounian addresses an audience from a podium

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Renee Bhatti-Klug | Photo by Ben Sanders
Renee Bhatti-Klug | Photo by Ben Sanders

Photo of Dr. Bhatti-Klug laughing as she stands in front of a screen with "Transforming Culture 18"

press to zoom
Organizations that cultivate diverse teams see a
40 percent increase in innovation (HBR, 2019).


Invest in your entire organization—including senior leaders and every contributor—to ensure that you are upholding standards of not just representation, but inclusion. Collaborate over three, six, or twelve months with us to build a Becoming Culturally Intelligent Diversity, Equity & Inclusion (DEI) Program.


We will help guide your organization in demonstrating culturally responsive behaviors through our 3-step process of Discovery, Training & Consulting Services, and Program Assessment. 


We are a human-centered, data-driven, and fully insured small business that gets to the heart of professional matters to offer action-oriented solutions for structural and individual change. Our holistic solution allows your organization to select the number of trainings and consultation services that meet your needs, on a flexible timeline.  

How CITC’s DEI Solution is Different Than Other Models

  1. We are not satisfied with the one-and-done DEI workshop model; true diversity and inclusion work takes time. We honor this process.

  2. Our model is data-driven and time-tested for organizational success.

  3. We will leave your organization better than we found it.

  4. We empower the members of your organization to continue DEI work into the future.





Through our innovative first-step of the DEI process, we will collaborate with you to audit your organization's current DEI climate, evaluate its needs, and develop a responsive DEI action-plan that is customized to work for you. ​



The second-step of the DEI process is continuous research-based, human-centered, interactive education.



Over the course of your customized program, your team will become prepared for the work of developing diversity, equity and inclusion through our signature Becoming Culturally Intelligent PRO training. This can include the Intercultural Development Inventory (IDI) assessment and debrief as well as Enneagram team-building.



While we educate your organization, we also come alongside leadership to provide the following consultation services: 

Formation of Accountability Processes

  • Insights on community-specific strategies to sustain cultures of belonging

  • Development of DEI Committees, or assistance in formation of sub-committees and work groups

  • Support in recruitment and retention

  • Training on creating culturally responsive environments

  • Guidance in creating mentorship initiatives


Development of Accountability Map

CITC customizes an Accountability Map with your organization that guides leadership and staff in exhibiting culturally responsive practices in their workplace.


For Senior Leadership: Coaching for Inclusivity

  • Leadership Development for Creating Change

CITC will coach leaders on finding the bright spots, growing and motivating their people, and building inclusive habits.

  • Cross-Cultural Communication Strategies

Discuss organizational goals and devise strategies for effective, efficient, and empathetic cross-cultural communication.

  • Case Studies (limited to 3 cases for leadership team only)

If your team is struggling to navigate cross-cultural relationships, a consultant can meet to review challenging situations and guide team members in applying strategies to cross-cultural scenarios in safe practice environments.



Our final step ensures your organization has reached a healthy DEI climate. Using surveys, selected interviews, and reflective responses, CITC will evaluate the effectiveness of your customized DEI program and use data-driven decision making to refine future curricula.