Learn why CI is the key to unlocking DEI solutions
Understand Cultural Intelligence
Cultural Intelligence, or CI, is a relatively young construct, but cultivating it in individuals and across organizations is critical for achieving outcomes related to Diversity, Equity, and Inclusion (DEI).
Developed by Earley and Ang (2003), CI evinces a person's ability to gather, interpret, and act upon drastically different cues to behave responsively across cultural settings or in multicultural situations. Culture, broadly defined, incorporates not just race, ethnic heritage, and nationality, but also gender, age, ability, sexual orientation, socioeconomic status, religion, and background.
CI captures capabilities contained within emotional intelligence (EI) for behavioral adaptation across cultures. Salovey and Mayer (1990) define EI as, "The ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and use this information to guide one’s thinking and actions." Because EI is culturally bound, CI becomes essential in helping diverse teams succeed.
CITC trainers thus guide participants in increasing Cultural Openness, Awareness, and Responsiveness, or The Three Cultural Capabilities. Through our multifaceted trainings, individuals receive a holistic approach to understanding themselves so they can respond insightfully to new cultures and diverse others with socio-emotional intelligence. These capabilities are guided by the values of curiosity, empathy, and compassion.
Earley, P., & Ang, S. (2003). Cultural intelligence: Individual interactions across cultures. Business Books.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185–211.